Q: Why is my software not connecting to the internet?
If you have a wireless connection there is a much greater chance of losing connectivity to the internet. Make sure you have a strong wireless connection, or hardwire your computer to the internet. For wired connections, see our Firewall section if you are experiencing problems.
If you have slow internet service or no service you may want to contact your internet provider to check whether or not they are experiencing internet problems in your area. They may also be helpful in finding solutions to improve your connection.